Customer Service/Data Entry Specialist

  • Job Tracking ID: 512310-696438
  • Job Location: Collierville, TN
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: August 02, 2019
  • Years of Experience: Less Than 1 Year
  • Starting Date: ASAP



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Job Description:

Summary:

Stream’s Customer Service/Data Entry Specialist works with all client databases to ensure the highest level of customer service through the use and entry of recovery notifications, condition reports, client updates, agent updates, and auction updates, using various websites while corresponding with a variety of internal and external customers via telephone and email. This position is the main point of contact for all incoming phone calls and customer assignments, making it pivotal to our overall success.

Essential Duties and Responsibilities:

  • Ability to multitask using multiple web-sites and /or email to provide client updates

  • Precise data entry of a variety of materials, including condition reports, assignments, recovery notifications, and sale notifications

  • Communicate effectively via email, online chat or telephone with internal and external customers and a variety of agents within the Stream Network

  • Monitor "in-transit" inventory for all Stream locations

  • Reconcile inventory on a weekly basis, requesting, maintaining and forwarding the necessary paperwork as dictated by the particular situation

  • Maintain an ongoing customer database to capture sales data

  • Assist with marketing follow-ups through phone calls and correspondence with new and existing buyer base

Note: Nothing in a job description restricts management’s right to assign or reassign duties and responsibilities to a job at any time.

Experience and Skills:

Qualifications/Requirements:

  • Self - Starter

  • Ability to type 60 words per minute

  • Strong written and verbal communication skills

  • Effective time management skills

  • Problem solving skills

  • Intermediate 10-key

  • Proficient in Microsoft Office

  • Proficient Computer Skills

  • Ability to adapt to fluctuating work flow

  • Detail-oriented

  • Ability to work with minimal supervision

Education/Training/Experience:

  • High school diploma or equivalent
  • 1 year data entry experience